Page 9 - Anne Bruce - Building A HIgh Morale Workplace (2002)

Contents vii

Manager’s Morale Challenge #5: Defensive Attitudes 95
Manager’s Morale Challenge #6: Fewer Resources
and/or More Demands 97
Develop Your Tactics for Addressing Morale Challenges 100
Manager’s Checklist for Chapter 6 100

7. Hard-Core Morale Cases 102
Managers Who Get It 103
Banking Can Be Tough on Morale 105
Law Enforcement—Saving Lives Saves Morale 109
Managers Must Re-energize Employee Morale
in Tough Environments 111
Manager’s Checklist for Chapter 7 113

8. Employees Want and Need a Manager Who Cares 114
What Do Employees Want Most? 115
Get Ready, Get Set, Get Assessing 117
The Time Is Now to Show You Care 119
Managers Who Listen to Their Employees
Keep Morale Up, Up, Up 120
Bridging the Gap 121
Rewards, Recognition, and Praise Are Links
to Higher Morale and Performance 121
Giving Feedback to Employees Builds Morale 124
Getting Feedback from Employees Builds Morale 127
Confidence Is Key in Achieving High Morale 129
The Winning Formula 130
Manager’s Checklist for Chapter 8 131

9. Winning Back Morale in Emotional Times—What
to Do When Tragedy Strikes 132
Employees’ Expectations of Managers Are
Higher than Ever 133
Managers Ask, “How Can I Win Back
Employee Morale?” 134
The Day That Changed the World 136
People Are the Backbone 137
Employees Look to Their Leaders When Tragedy Strikes 137
Fighting Back with Confidence in Emotional Times 139
The Importance of Crisis Debriefing 140
Be Ready to Mobilize All Resources 141
The Human Side of Crisis 143