Page 8 - How to Drive the Bottom Line with People

Acknowledgments

izations. Much of the credit for Built to Serve belongs
to The Center’s co-founder, Claude Dollins.

I owe a great deal to Dan Dollins and all the mem-
bers of The Dollins Group for their assistance in
preparing the manuscript. Andy Hartman and Kathy

Stringer, in particular, played key roles in assisting me
with the creative and administrative challenges inher-
ent in any project of this magnitude. Additional
administrative help came from my research assistant,
Andrea Heath; my personal assistant, Terry Rowland;

and members of United’s talent management team,
Tom Weiss and Joni Andrews—all of whom made
vi
= contributions that proved invaluable.

My dear friend Doug Hensley brought this manu-
script to life through his timely editorial contributions,
as did the staff in the McGraw-Hill Professional Trade
group in New York, and Texas Tech University pro-
fessors Robert and Marijane Wernsman. I am most

appreciative of Mary Glenn’s editorial input, personal
encouragement, and professional commitment to pub-
lish Built to Serve.

Thanks to Dr. Stephen R. Covey, Ken Blanchard,
and Dr. Kenneth Cooper for endorsing United’s com-
mitment to service before self and the principle-
centered values embraced by United’s leadership team.