Page 110 - Build a Culture of Employee Engagement with the Principles

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The RESPECT Model: Building a Culture of Employee Engagement

by which their performance is evaluated and are held
accountable for meeting their performance expectations.
Consideration: Supervisors, managers, and team members
demonstrate consideration, caring, and thoughtfulness
toward one another. Supervisors actively seek to understand
employees’ opinions and concerns and are understanding
and supportive when employees experience personal
problems.
Trust: Supervisors demonstrate trust and confidence
in employees’ skills and abilities. Employees trust that
their supervisor will do right by them. Leaders keep their
promises and commitments and, in return, are trusted by
employees.

Each of these drivers contributes uniquely to the employees’
overall experience of being respected and influences their level
of engagement. In the chapters that follow, we will explore each
driver in detail, beginning with an overview of the concept, a
brief self-assessment quiz, and a list of benefits realized from
being proficient in that driver. And to help you apply the concept
in your organization right away, each chapter contains specific,
concrete strategies and tips. Remember, RESPECT is about a
way of being and behaving and is intended to change the culture
of your organization from the top down. Leaders who commit to
learning and following the tenets and principles of this model
will transform their organization’s culture and realize unprec-
edented results in employee engagement and productivity.