Page 125 - Build a Culture of Employee Engagement with the Principles

96 Carrots and Sticks Don’t Work

someone on a job well done versus taking the time to physi-
cally walk to his or her office and say it in person. When you
deliver praise personally you also have the opportunity to add
nonverbal gestures for emphasis. Whenever possible, praise
in person and accompany it with a handshake and smile.
4. Enthusiasm. We all know that how you say something is
as important as what you say. The same applies here. Prais-
ing with energy and enthusiasm is more powerful than being
stoic about it. I am not talking about getting out the pom-
poms and doing a cheer (although that certainly would be
memorable), but just know that the more enthusiastically
you deliver your praise, the more impact it has. Regardless
of your level of enthusiasm, it is critical that you deliver the
feedback sincerely. Never leave your employees with even the
slightest possible notion that you are being insincere.

Best Practices in Employee

Recognition Awards

When it comes to leading people, David Bayes is about the smart-
est person I know. I met him during an assessment and develop-
ment program I was conducting for team leaders. As much as
I’m trained not to judge a book by its cover, I did just that with
David. He is a “country boy” from the South who dropped out
of school in the ninth grade to go to work and help his family.
With his coarse physical appearance, thick country drawl, and
phonetic writing, I didn’t peg him as a great leader, but that’s
exactly what he is. In fact, he’s probably the most effective team
leader I’ve ever met. Through the years we’ve stayed in touch,
and I always appreciate his real-world views and perspectives