Page 128 - Build a Culture of Employee Engagement with the Principles

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Recognition

accustomed to constant negative feedback to the point that it
becomes totally ineffective. In contrast, when we receive critical
feedback within the context of mostly positive feedback, we take
corrective action quickly. Thus, providing regular positive rein-
forcement not only increases positive behavior but also greatly
enhances a supervisor’s ability to deal powerfully with perfor-
mance problems when they occur.

Best Practices and

Turnkey Solutions to

Increasing Recognition

As with each of the following chapters and RESPECT drivers, I
have included very simple, tangible, effective, and low-cost strat-
egies to increase employees’ experience of being recognized in
your organization. I encourage you to identify those that fit most
comfortably with your personality and the culture of your orga-
nization and to begin implementing one today.

1. Handwritten note. Spend five dollars on a box of thank-
you cards. Better yet, have your own note cards made up
that say something like, “You Make a Difference.” Keep them
in your desk, and whenever employees exceed your expecta-
tions, send them a card thanking them for what they’ve done
and what it has meant to you and the organization, team, or
client. If you really want to go over the top, send the notes to
employees’ homes.
2. Spread the word. If one of your employees did something
great, let people know, including announcing it at a depart-
mental meeting and sending an e-mail to peers, your boss,