Page 131 - Build a Culture of Employee Engagement with the Principles
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102 Carrots and Sticks Don’t Work
whose efforts go unnoticed feel disrespected and disengage.
There is no more basic or powerful tool in a supervisor’s toolbox
than positive reinforcement—and those who fail to use it are a
liability, not an asset, to their organization. In the next chapter,
we will look at another powerful tool for showing respect and
engaging employees: empowerment.
