Page 167 - Build a Culture of Employee Engagement with the Principles

138 Carrots and Sticks Don’t Work

an extremely positive impact on departments collaborating
with each other.”
• “I work on a production team in a manufacturing company.
Every year our boss involves us in the budget process and
in making requests for new equipment. When we get the
opportunity to buy new equipment we do the research, meet
with the salespeople, and make the decision. It makes so much
sense to have the people who are actually using the equip-
ment decide on it!”
• “The sales and marketing departments were always point-
ing fingers at each other and never seemed to be on the
same page. The department managers decided to go to one
another’s meetings and bring along a team member. It has
really helped communication between the teams, and we are
now much more on the same page.”
• “The president of our company says that we are all business
partners together and that his job is no more important than
anyone else’s. He regularly goes around to different depart-
ments and spends time working with employees at every level.
The other day he answered the main switchboard number,
and one night last year he came in and emptied trash with the
cleaning crew! Everyone in this company has so much respect
for him.”
• “Our company produces flooring, and we sell to large chain
stores around the country. When a customer has a problem,
one of the hourly employees actually goes with the salesper-
son to personally visit that customer—sometimes it means
flying across the country. I think this is a great idea because