Page 224 - Build a Culture of Employee Engagement with the Principles

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Trust

• Failing to follow through on commitments or
responsibilities
• Incompetence; poor work
• Breaking a promise; retracting a statement
• Saying one thing and then doing another
• Talking negatively about someone behind his or her back
• Sugarcoating bad news
• Withholding information
• Incorrectly attributing credit for work done
• Overriding another’s decision without explanation
• Manipulation of data or other information, such as
creating false reports
• Any form of purposeful deception
• Erratic behavior
• Disregarding or bending a policy
• Covering up mistakes
• Finger-pointing and placing blame for mistakes on
someone else
• Allowing employees to believe something you know not to
be true
• Making poor judgments
• Making false accusations
• Stealing anything, including customers, resources, or an
idea
• Invading privacy, such as searching someone’s computer
files and logs, listening to an employee’s voice mails, or
reading his or her e-mail
• Furtively following up with customers or team members
to confirm what an employee has told you
• Decreasing autonomy and decision-making responsibility
• Utilizing any kind of tracking or monitoring device, such
as GPS or video surveillance
• Restricting access to websites