Page 187 - Communication in Organizations Basic Skills and Conversation Models

Subject index

acceptance 77, 83
acceptance of the decision 112
action plan 73, 78, 84
action programme 79, 84
adapting to the other 134, 136
advantages-disadvantages reasoning 116–117
advice 82–84
aggressive 24, 29
aggressive style 25
agreement on the definition of the problem 117
answering categories 48
appraisal interview 62
arguing 65–66, 71, 114
articulation 159
asking questions 12, 15–16, 46–47, 53, 57, 59, 67, 71, 75, 117, 124, 127, 140, 148, 151
open-ended 15–16, 37, 87, 90, 106
closed (directing) 15–17, 19, 37, 47, 78, 84, 90, 106, 123
‘why’ questions 15
suggestive 94, 138
assertiveness 24, 29, 57
assertive skills 17–18, 106
assertive style 25
attentive behaviour 12, 14, 39, 46, 67, 78, 84, 86, 106, 117, 123, 140
attractiveness of information 22
audience 154, 157
avoidance 135
avoiding extreme judgements 64
avoiding eye contact 13
avoiding the conflict 134

basic attitude 14, 44, 77
basic communication skills 5–31
beginners’ mistakes 14
body language 158–159
eye contact 158
facial expression 158
gestures 158
posture 158
use of voice 159
body posture 13, 18, 54, 59
brainstorming 118, 120
breaking bad news 91–99