Page 190 - Communication in Organizations Basic Skills and Conversation Models

Subject index 179

influencing the atmosphere 149
influencing the negotiation space 148
influencing the structure of the negotiation 149
interrupting the other 138
interview 35
open 36
semi-structured 36–39
standardized 36
interviewing 35–40
interview set-up 37
intonation 117, 159
investigating the practical aspects of a complaint 87
isolation technique 104

job application interview 50–59

lack of courage 23
lack of skill 24
leading meetings 121–129
leniency 65
limiting conditions 157
linking sentences 159
listening 53
listening skills 12–20, 36, 67, 78, 84, 86, 106, 117–118, 124, 140, 148
‘non’-selective 13
selective 14
listening to the complaint 86

maintaining the structure 159
making requests 23
making unreasonable proposals 138
means 80
mediation 139
message 5
meta-communication 28
meta-conversation 28
minimal encouragers 12–14, 19, 46, 78, 84, 117
minute taker of a meeting 122, 125–126
mirroring of feelings 17
model for a negotiation conversation 150
preparation phase 150
introduction phase 150
exploration phase 151
discussion phase 151
decision phase 151
closing phase 151
model for a performance evaluation interview 66
start of the interview 66
composition of the agenda 66
discussion of the agenda points 67
ending the interview 70