Page 194 - Communication in Organizations Basic Skills and Conversation Models
P. 194
Subject index 183
theoretical instruction 2
thinking aloud 56
training programmes 2
translation of a complaint into a wish 141
use of voice 159
articulation 159
intonation 159
speed of speech 159
variation in the volume 159
timing 159
verbal following 14
wavelength 18
whiteboard 160
