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Preface
xviii
Instructor Materials
The following supplemental materials are available when this book is used in a class-
room setting. All of the teaching tools available with this book are provided to the
instructor on a single CD-ROM. Most can also be found online at www.course.com.
Instructor materials are password-protected.
• Electronic Instructor’s Manual—The Instructor’s Manual assists in class prep-
aration by providing suggestions and strategies for teaching the text, chapter
outlines, technical notes, quick quizzes, discussion topics, and key terms.
• Solutions—Answers to end-of-chapter questions and exercises are provided.
• Sample syllabi—The sample syllabi and course outlines are provided as a
foundation to begin planning and organizing your course.
• ExamView Test Bank—ExamView allows instructors to create and administer
printed, computer (LAN-based), and Internet exams. The Test Bank includes
hundreds of questions that correspond to the topics covered in this text,
enabling students to generate detailed study guides that include page refer-
ences for further review. The computer-based and Internet testing components
allow students to take exams at their computers, and also save the instructor
time by grading each exam automatically. The Test Bank is also available in
Blackboard and WebCT versions posted online at www.course.com.
• PowerPoint Presentations—Microsoft PowerPoint slides for each chapter are
included as a teaching aid for classroom presentation, to make available to
students on the network for chapter review, or to be printed for classroom
distribution. Instructors can add their own slides for additional topics they
introduce to the class.
• Distance learning—Course Technology is proud to present online test banks
in WebCT and Blackboard to provide the most complete and dynamic learn-
ing experience possible. Instructors are encouraged to make the most of the
course, both online and offline. For more information on how to access the
online test bank, contact your local Course Technology sales representative.
• Figure files—Figure and table files from each chapter are provided for your
use in the classroom.
• Hands-on SAP exercises—Exercises are available for member institutions
through the SAP University Alliance. These exercises use a database that was
built for the fictitious Fitter Snacker company.

ACKNOWLEDGMENTS

Our thanks go out to our development editor, Mary Pat Shaffer, whose attention to detail
made much more work for us, but resulted in a much-improved text for this edition. We
are grateful for the support and guidance of the entire MIS team at Course Technology,
particularly Kate Mason, Senior Product Manager, and Aimee Poirier, MIS Product
Manager, for working with authors who frequently had problems meeting deadlines. We
would not have been able to continue on our journey to understand ERP systems without
the continued support of SAP America through its University Alliance program, especially
Heather Czech Matthews, John Baxter, Gale Corbitt, and Alex McLeod, Jr. And finally, we
thank our students, whose honesty and desire to learn have inspired us.

Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.