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Table of Contents
Chapter 7 Process Modeling, Process Improvement, and ERP Implementation 183 xiii
Process Modeling 184
Flowcharting Process Models 184
Fitter Expense-Reporting Process 185
Exercise 7.1 187
Extensions of Process Mapping 187
Event Process Chain (EPC) Diagrams 189
Exercise 7.2 196
Process Improvement 197
Evaluating Process Improvement Prior to Implementation 198
ERP Workflow Tools 200
Implementing ERP Systems 203
ERP System Costs and Benefits 205
Implementation and Change Management 206
Implementation Tools 206
System Landscape Concept 210
Chapter Summary 211
Key Terms 211
Exercises 211
For Further Study and Research 214

Chapter 8 RFID, Business Intelligence (BI), Mobile Computing, and the Cloud 215
Radio Frequency Identification (RFID) Technology 216
Business Intelligence/Business Analytics 219
In-Memory Computing 220
Mobile Computing 224
From Internet-Enabled to Cloud Computing 226
SAP and the Internet 226
NetWeaver 226
NetWeaver Tools and Capabilities 227
NetWeaver at Work for Fitter 228
Exercise 8.1 228
SaaS: Software as a Service 229
SAP Business ByDesign 229
Advantages of Using SaaS 230
Disadvantages of Using SaaS 231
Exercise 8.2 233
Option 1: Buying Computers and Software Rights for an ERP System 234
Option 2: Using an SaaS Provider to Deliver ERP Software 235
Calculate the NPV and Make a Recommendation 235
Chapter Summary 238
Key Terms 238
Exercises 238
For Further Study and Research 239
Glossary 243
Index 249

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