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Table of Contents
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Questions About ERP 36
How Much Does an ERP System Cost? 36
Should Every Business Buy an ERP Package? 37
Is ERP Software Inflexible? 38
What Return Can a Company Expect from Its ERP Investment? 39
How Long Does It Take to See a Return on an ERP Investment? 39
Why Do Some Companies Have More Success with ERP Than Others? 40
The Continuing Evolution of ERP 41
Chapter Summary 44
Key Terms 44
Exercises 45
For Further Study and Research 45

Chapter 3 Marketing Information Systems and the Sales Order Process 49
Overview of Fitter Snacker 50
Problems with Fitter Snacker’s Sales Process 51
Sales Quotations and Orders 52
Order Filling 53
Accounting and Invoicing 55
Payment and Returns 55
Sales and Distribution in ERP 56
Presales Activities 56
Sales Order Processing 56
Inventory Sourcing 57
Delivery 57
Billing 57
Payment 57
A Standard Order in SAP ERP 58
Taking an Order in SAP ERP 58
Discount Pricing in SAP ERP 64
Integration of Sales and Accounting 65
Customer Relationship Management (CRM) 66
Core CRM Activities 67
SAP’s CRM Software 68
The Benefits of CRM 72
Chapter Summary 74
Key Terms 74
Exercises 75
For Further Study and Research 76

Chapter 4 Production and Supply Chain Management Information Systems 77
Production Overview 78
Fitter’s Manufacturing Process 79
Fitter’s Production Sequence 79
Fitter’s Production Problems 80
Communication Problems 80
Inventory Problems 80
Accounting and Purchasing Problems 81
Exercise 4.1 82

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