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TABLE OF CONTENTS

Preface xv

Chapter 1 Business Functions and Business Processes 1
Functional Areas and Business Processes 2
Functional Areas of Operation 2
Business Processes 3
Functional Areas and Business Processes of a Very Small Business 6
Marketing and Sales 6
Supply Chain Management 7
Accounting and Finance 7
Human Resources 8
Functional Area Information Systems 8
Marketing and Sales 9
Supply Chain Management 10
Accounting and Finance 12
Human Resources 13
Chapter Summary 16
Key Terms 16
Exercises 16
For Further Study and Research 17

Chapter 2 The Development of Enterprise Resource Planning Systems 19
The Evolution of Information Systems 20
Computer Hardware and Software Development 21
Early Attempts to Share Resources 22
The Manufacturing Roots of ERP 22
Management’s Impetus to Adopt ERP 23
ERP Software Emerges: SAP and R/3 25
SAP Begins Developing Software Modules 26
SAP R/3 26
New Directions in ERP 27
PeopleSoft 27
Oracle 28
SAP ERP 28
SAP ERP Software Implementation 31
Features of SAP ERP 33
ERP for Midsized and Smaller Companies 34
Responses of the Software to the Changing Market 34
Choosing Consultants and Vendors 35
The Significance and Benefits of ERP Software and Systems 36

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