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Process Modeling, Process Improvement, and ERP Implementation
                                          Boundaries (beginning/end of process)


                                          Operation



                                          Decision


                                                                                                            185
                                          Direction of logic

                           1              Connector


                   Source Line: Course Technology/Cengage Learning.

                   FIGURE 7-1  Basic flowcharting symbols


                       The next section describes Fitter Snacker’s process for reimbursing sales personnel for
                   their business expenses; we will use this example to illustrate process mapping.

                   Fitter Expense-Reporting Process
                   Maria is a Fitter salesperson who travels frequently for her job. After Maria incurs travel
                   expenses on her personal credit card, she completes a paper expense report, makes a copy
                   for her records, attaches receipts for any expenses over $25, and mails the report to her
                   zone manager at the branch office. The manager, Kevin, reviews the report and either
                   approves it or mails it back to Maria with a note asking for an explanation, verification, or
                   modification. Once Kevin approves the expense report, he mails it to the corporate office.
                   After the administrative assistant sorts the mail at the corporate office, she forwards the
                   expense report to the accounts payable (A/P) clerk, who performs a preliminary check of
                   the report. The clerk contacts Kevin for any necessary clarification, then forwards the
                   expense report to the expense report auditor, who reviews it. If there is a problem with the
                   report, the auditor mails it back to Maria, who revises it and returns it. Then the auditor
                   enters the report into Fitter’s PC-based accounting system and files a hard copy with the
                   receipts in a filing cabinet, organized by employee name.
                       At the end of each week, an A/P clerk uses the PC-based accounting system to print
                   payroll checks, payments to suppliers, and expense reimbursement checks. When Maria
                   receives her reimbursement check, she deposits it into her checking account and mails a
                   payment to the credit card company, which credits her card account. Figure 7-2 shows
                   the process map for the first part of the current Fitter Snacker expense-reporting process.











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