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Process Modeling, Process Improvement, and ERP Implementation
Boundaries (beginning/end of process)
Operation
Decision
185
Direction of logic
1 Connector
Source Line: Course Technology/Cengage Learning.
FIGURE 7-1 Basic flowcharting symbols
The next section describes Fitter Snacker’s process for reimbursing sales personnel for
their business expenses; we will use this example to illustrate process mapping.
Fitter Expense-Reporting Process
Maria is a Fitter salesperson who travels frequently for her job. After Maria incurs travel
expenses on her personal credit card, she completes a paper expense report, makes a copy
for her records, attaches receipts for any expenses over $25, and mails the report to her
zone manager at the branch office. The manager, Kevin, reviews the report and either
approves it or mails it back to Maria with a note asking for an explanation, verification, or
modification. Once Kevin approves the expense report, he mails it to the corporate office.
After the administrative assistant sorts the mail at the corporate office, she forwards the
expense report to the accounts payable (A/P) clerk, who performs a preliminary check of
the report. The clerk contacts Kevin for any necessary clarification, then forwards the
expense report to the expense report auditor, who reviews it. If there is a problem with the
report, the auditor mails it back to Maria, who revises it and returns it. Then the auditor
enters the report into Fitter’s PC-based accounting system and files a hard copy with the
receipts in a filing cabinet, organized by employee name.
At the end of each week, an A/P clerk uses the PC-based accounting system to print
payroll checks, payments to suppliers, and expense reimbursement checks. When Maria
receives her reimbursement check, she deposits it into her checking account and mails a
payment to the credit card company, which credits her card account. Figure 7-2 shows
the process map for the first part of the current Fitter Snacker expense-reporting process.
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