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CH A P TE R7

PROCESS MODELING,

PROCESS IMPROVEMENT,

AND ERP IMPLEMENTATION

L E ARNING O BJ ECTIVE S

After completing this chapter, you will be able to:
• Use basic flowcharting techniques to map a business process
• Develop an event process chain (EPC) diagram of a basic business
process
• Evaluate the value added by each step in a business process
• Develop process-improvement suggestions
• Discuss the key issues in managing an ERP implementation project
• Describe some of the key tools used to manage an ERP implementation
project

I N TRODUCTION

The theme of business processes management underlies much of the discussion in this text. In this

chapter, we will explore tools, such as flowcharts and process chains, that can be used to describe

business processes. You will learn how these tools, which are not specific to ERP, can help

managers identify process elements that need to be improved. We will finish by studying the role

these process-modeling tools play in ERP implementation projects.

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