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Core Success Factors 57

accountabilities) from the general effectiveness of DG. This entails data collection and the
generation of metrics that report on effectiveness of policies and standards, as well as the
activity of designated stewards and owners. Focus groups, interviews, and surveys are common
techniques used to assess how the rest of the organization views DG. If changes are required in
DG policies, then this activity triggers the necessary adjustments.

DG OVERVIEW SUMMARY

This chapter provided an overview of a methodology for “standing up” DG, with an overview,
considerations, and activities for each step. The following chapters will provide specifics on the tasks
and work products necessary to deploy DG. The main concept to take away from this chapter is that
DG deployment, while being programmatic in nature, still requires a process and rigorous
management.

CORE SUCCESS FACTORS

There are three core success factors we want to make sure are identified at this point:
1. DG requires culture change management. By definition, you are moving from an undesirable state
to a desired state. That means changes are in order.
2. DG “organization” is not a stand-alone, brand-new department. Ideally, in most organizations DG
will end up being a virtual activity.
3. DG, even if started as a stand-alone concept, needs to be tied to an initiative.
Much of what has been presented is not rocket science. However the basic “blocking and tackling”
activities are often overlooked by personnel who are new to standing up an organization.