Page 143 - Getting to the Heart of High Performance
P. 143
8. John Gottman, Why Marriages Succeed or Fail…and How
You Can Make Yours Last (New York: Fireside, 1994), 57.
9. Daniel Goleman, Social Intelligence (New York: Bantam Dell,
2006), 18.
10. Daniel H. Pink, A Whole New Mind (New York: Riverhead
Books, 2005), 156.
11. Malcolm Gladwell, Blink (New York: Little, Brown and
Company, 2005), 208.
12. Robert Rosenthal and Lenore Jacobson, Pygmalion in the
Classroom: Teacher Expectation and Pupils’ Intellectual
Development (Carmathen, United Kingdom: Crown House
Publishing, 2003), 61-97.
13. Robert Rosenthal and K. L. Fode, “The Effect of
Experimenter Bias on the Performance of the Albino Rat,”
Behaviorial Science, 8 (1963): 183-189.
14. H. Yuan, D. Clifton, P. Stone, and H. Blumberg, “Positive
and Negative Words: Their Association with Leadership
Talent and Effectiveness,” The Psychologist-Manager
Journal, Vol. 2, No. 2 (2000): 199.
15. Tom Rath, “The Best Ways to Recognize Employees,” Gallup
Management Journal (December 9, 2004). Retrieved February
23, 2005, from http://gmj.gallup.com/print/?ci=13888.
Resources 127