Page 143 - Getting to the Heart of High Performance
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8. John Gottman, Why Marriages Succeed or Fail…and How
               You Can Make Yours Last (New York: Fireside, 1994), 57.

           9. Daniel Goleman, Social Intelligence (New York: Bantam Dell,
               2006), 18.

           10. Daniel H. Pink, A Whole New Mind (New York: Riverhead
               Books, 2005), 156.

           11. Malcolm Gladwell, Blink (New York: Little, Brown and
               Company, 2005), 208.

           12. Robert Rosenthal and Lenore Jacobson, Pygmalion in the
               Classroom: Teacher Expectation and Pupils’ Intellectual
               Development (Carmathen, United Kingdom: Crown House
               Publishing, 2003), 61-97.

           13. Robert Rosenthal and K. L. Fode, “The Effect of
               Experimenter Bias on the Performance of the Albino Rat,”
               Behaviorial Science, 8 (1963): 183-189.

           14. H. Yuan, D. Clifton, P. Stone, and H. Blumberg, “Positive
               and Negative Words: Their Association with Leadership
               Talent and Effectiveness,” The Psychologist-Manager
               Journal, Vol. 2, No. 2 (2000): 199.


           15. Tom Rath, “The Best Ways to Recognize Employees,” Gallup
               Management Journal (December 9, 2004). Retrieved February
               23, 2005, from http://gmj.gallup.com/print/?ci=13888.






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