Page 21 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

Important. Usually happens during the whole service process Very important Usually happens at the beginning and the end Usually happens at the time of cus- tomer order and customer receiving Important. Usually happens during the whole process Important. Usually happens

Each service is a project, but there is a lot of customer input. Call routing, phone system Project, long duration possible Routing, scheduling, sorting, book- keeping, all types of transportation Routing, scheduling, transportation Vendor identification evaluation, and

Knowledge-based output (documents, reports, designs) Advice, reservations, orders Software, R&D discoveries, patents Deliver goods to correct destinations without damage Move people to right place with right time and take care of them during travel Purchase and supp

Tax service, consulting, architectural service Call centers, mail order center, technical support Software development, R&D projects FedEx, moving company Airlines, buses Purchasing and supplier management department and firms

Usually small number of experts, high cost on labor Telephone interactions, no face-to-face One big project at a time Ship goods from place to place Ship people from place to place Purchasing and inventory keeping

Professional service Telephone service Project shop Logistic and distribution Transportation Purchasing and supply

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