Page 281 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

250 Chapter Nine

20. Continuity of useful action
• Carry on work continuously; make all parts of an object work at full
load, all the time.
• Eliminate all idle or intermittent actions or work.
21. Skipping
• Conduct a process, or certain stages of the process (e.g., destructive,
harmful, or hazardous operations) at high speed.
22. Blessing in disguise
• Use harmful factors (particularly, harmful effects of the environment
or surroundings) to achieve a positive effect.
• Eliminate the primary harmful action by adding it to another harmful
action to resolve the problem.
• Amplify a harmful factor to such a degree that it is no longer harmful.
23. Feedback
• Introduce feedback (referring back, cross-checking) to improve a
process or action.
• If feedback is already used, change its magnitude or influence.
24. Intermediary
• Use an intermediate carrier article or intermediary process.
• Merge one object temporarily with another (which can be easily
removed).
25. Self-service
• Make an object serve itself by performing auxiliary helpful functions.
• Use waste resources, energy, or substances.
26. Copying
• Instead of an unavailable, expensive, fragile object, use simpler and
inexpensive copies.
• Replace an object or process with optical copies.
• If visible optical copies are already used, move to infrared or
ultraviolet copies.
27. Cheap short-living
• Replace an expensive object with a multitude of inexpensive objects,
compromising certain qualities (such as service life, for instance).
28. Mechanics substitution
• Replace a mechanical means with a sensory (optical, acoustic, taste,
or smell) means.
• Use electric, magnetic, and electromagnetic fields to interact with
the object.
• Change from static to movable fields, from unstructured fields to
those having structure.
• Use fields in conjunction with field-activated (e.g., ferromagnetic)
particles.