Page 33 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

Six Sigma in Service Organizations 15

Organizational Infrastructure
In order to achieve perfect products and processes in a business enterprise, an
organization needs to build an infrastructure to manage and execute Six Sigma
improvement activities. The hierarchy of members in a typical Six Sigma orga-
nizational infrastructure is illustrated in Fig. 1.6.
Champion The Champion is responsible for coordinating the
business road map to achieve a Six Sigma quality goal. He or she will
select Six Sigma projects, execute control, and alleviate roadblocks for
the Six Sigma projects in his or her area of responsibility.
Master Black Belt The Master Black Belt is a mentor, trainer, and
coach of Black Belts and others in the organization. He or she will
bring the broad organization up to the required Six Sigma professional
competency level.
Black Belt A Black Belt is a team leader implementing the Six Sigma
methodology on projects. He or she introduces the methodology and
tools to team members and the broader organization.
Green Belt A Green Belt is either an important team member who
helps the Black Belt, or a leader of successful, small, focused departmental
projects.

Leader on
Champion

Master Black Belt
(MBB)

Black Belts (BB)

Green Belts (GB)

Project team members

Figure 1.6 Six Sigma Organizational Infrastucture