Page 353 - Design for Six Sigma for Service (Six SIGMA Operational Methods)

Design and Improvement of Service Processes—Process Management 313

meeting customers’ needs and reducing the cost required to design new
products.
In general, product development involves activities that are used to

1. Determine that a new product is required to serve some needs
2. Conceive of a concept for the product based on the wants and needs of
customers
3. Develop all technical specifications for the product
4. Devise a production process
5. Validate both the design and the production process
A simple process flowchart for a product development process is shown in
Fig. 10.3.

For many industries, product development is particularly important because
it is the activity that has the greatest impact on the cost, quality, market
acceptability, reliability, manufacturability, and disposability for the product.

Stage 0: Impetus and ideation

Stage 1: Customer and business requirements study

Stage 2: Concept development

Stage 3: Product, service design, prototyping

Stage 4: Manufacturing process preparation and product launch

Stage 5: Production

Stage 6: Product and service consumption

Stage 7: Disposal
Figure 10.3 Product Development Process Flowchart