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48 Chapter 2

11. Swanson and Delia, “The Nature of Human 26. Kittie W. Watson, “Listener Preferences: The Paradox
Communication,” 36. of Small Group Interactions,” in Small Group
12. John. W. Howard, “‘Tower, Am I Cleared to Land?’: Communication: Theory and Practice, 7th ed., eds.
Problematic Communication in Aviation Robert S. Cathcart, Larry A. Samovar, and Linda
Discourse,” Human Communication Research, 34 Henman (Madison, WI: Brown & Benchmark, 1996):
(2008): 370–91. 268–82.
13. Stephen Chen, Ronald Geluykens, and Chong Ju 27. Curt Bechler and Scott D. Johnson, “Leadership
Choi, “The Importance of Language in Global and Listening: A Study of Member Perceptions,”
Teams: A Linguistic Analysis,” Management Small Group Research, 26 (February 1995): 77–85.
International Review, 46 (2006): 679–95. 28. Watson, “Listener Preferences,” 270.
14. See especially Michael T. Motley, “On Whether 29. David M. Berg, “A Descriptive Analysis of the
One Can (Not) Communicate: An Examination Distribution and Duration of Themes Discussed by
via Traditional Communication Postulates,” Task-Oriented Groups,” Speech Monographs, 34
Western Journal of Speech Communication, I54 (1967): 172–75.
(1990): 1–20. 30. Ernest G. Bormann and Nancy C. Bormann,
15. Dominic A. Infante, Andrew S. Rancer, and Effective Small Group Communication, 4th ed.
Deanna F. Womack, Building Communication (Minneapolis. MN: Burgess, 1988): 120.
Theory (Prospect Heights, IL: Waveland Press, 31. Ralph G. Nichols and Leonard Stevens, “Listening
1990): 8–10. to People,” Harvard Business Review, 35 (1957):
16. Janet B. Bavelas, “Behaving and Communicating: 85–92.
A Reply to Motley,” Western Journal of Speech 32. Chantal M. J. H. Savelsbergh, Beatrice I. J. M. van
Communication, 54 (1990): 593–602. der Heijden, and Rob F. Poell, “The Development
17. Glen H. Stamp and Mark L. Knapp, “The and Empirical Validation of a Multidimensional
Construct of Intent in Interpersonal Measuring Instrument for Team learning
Communication,” Quarterly Journal of Speech, 76 Behaviors,” Small Group Research, 40 (October
(1990): 282–99. 2009): 578–607.
18. Richard West and Lynn H. Turner, Introducing 33. Watson, “Listener Preferences,” 271–75.
Communication Theory: Analysis and Application, 34. Ibid., 269.
2nd ed. (New York: McGraw-Hill, 2004). 35. Carol A. Roach and Nancy J. Wyatt, “Successful
19. Alfred Mehrabian, Silent Messages: Implicit Listening,” in Small Group Communication: A Reader,
Communication of Emotions and Attitudes, 2nd ed. 6th ed., eds. Robert S. Cathcart and Larry A. Samovar
(Belmont, CA: Wadsworth, 1981). (Dubuque, IA: Wm. C. Brown, 1992): 301–25.
20. Joseph Capella, “The Biological Origins of 36. Charles M. Kelley, “Empathic Listening,” in Small
Automated Patterns of Human Interaction,” Group Communication: A Reader, 6th ed., eds.
Communication Theory, 1 (1991): 4–35. Robert S. Cathcart and Larry A. Samovar
21. Frank M. J. Lafasto and Carl E. Larson, When Teams (Dubuque, IA: Wm. C. Brown, 1992): 296–303.
Work Best: 6,000 Team Members and Leaders Tell What 37. Tyrone Adams and Norman Clark, The Internet:
It Takes to Succeed (Thousand Oaks, CA: Sage, 2001). Effective Online Communication (Forth Worth, TX:
22. J. Dan Rothwell, In Mixed Company: Harcourt, 2001): 112–19.
Communicating in Small Groups and Teams, 9th ed. 38. Ibid.
(Boston, MA: Cengage Learning, 2016): 29. 39. Starr Roxanne Hiltz and M. Turoff, “Virtual
23. Eerika Hedman-Philips and J. Kevin Barge, Meetings: Computer Conferencing and Distributed
“Facilitating Team Reflexivity About Group Support,” in Computer Augmented Teamwork:
Communication,” Small Group Research, 48 (2017): A Guided Tour, eds. R. P. Bostrom, R. T Watson, and
255–87. S. T. Kinney (New York: Van Nostrand Reinhold,
24. Michael Purdy, “The Listener Wins,” Monster.com, 1992): 67–85.
http://career-advice.monster.com/in-the-office/ 40. Everett M. Rogers, Communication Technology: The
workplace-issues/the-listener-wins/article.aspx, New Media in Society (New York: Free Press, 1986).
accessed May 18, 2011. 41. Information about social information processing is
25. Ibid. synthesized from the following sources: Joseph

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