Page 22 - Effective Communication Soft Skills Strategies For Success by Nitin Bhatnagar, Mamta Bhatnagar

Project Name: Manual for Soft Skills
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SUMMAR Y

• Due to the evolving nature of information technology, organizations
and academic institutions have included soft skills as part of their
curriculum.
• Hard skills are the technical competencies, which are gained through
educational learning, and practical hands-on application.
• Soft skills are also interpersonal competencies and are as important
as hard skills.
• According to the Expert Panel on Skills, four categories of ‘soft skills’
are essential skills, management skills, leadership skills, and contex-
tual skills.
• Soft skills are very important for students in handling interpersonal
relations, choosing a career and making appropriate decisions, and
communicating effectively.

• Teachers play a significant role in inculcating soft skills such as
communication skills, assertiveness skills, and conflict resolution
skills.

R EFERENCES

Drummond, I., I. Nixon and J. Witshire, 1998, ‘Personal Transferable Skills in Higher
Education: The Problems of Implementing Good Practice’, Quality Assurance in
Education 6(1):19–27.
Giddens, B. and C. Stasz, 1999, Context Matters: Teaching and Learning Skills
for Work, Berkeley: National Center for Research in Vocational Education,
University of California (ED 434 270).
Guile, D., 2002, ‘Skill and work Experience in the European Knowledge Economy’,
Journal of Education and Work 15(3): 251–277.
Holmes, A. and S. Miller, 2000, ‘A Case for Advanced Skills and Employability in
Higher Education’, Journal of Vocational Education & Training: the Vocational
Aspect of Education 52(4): 653–664.
Hyslop-Margison, E. J., 2000, ‘The Employability Skills Discourse: A Conceptual
Analysis of the Career and Personal Planning Curriculum’, Journal of Educational
Thought 34(1): 59–72.
‘Interview with Business and Industry What Do Employers Want?’, Techniques:
Making Education and Career Connections 72(5): 22–25.
Owen, G., E. Shelton, A. B. Stevens, J. Nelson-Christinedaughter, C. Roy, and
J. Heineman, 2000, ‘Whose Job Is it? Employers’ Views on Welfare Reform’, JCPR
Working Paper 184, Chicago, IL: Joint Center for Poverty Research; St. Paul,
MN: Wilder Research Center (ED 455 371).

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