Page 38 - Effective group discussion theory and practice by Adams, Katherine H. Brilhart, John K. Galanes, Gloria J

Human

Communication

Processes in the

Small Group
©Nick White/Getty Images Context

C H A P T E R 2

STUDY OBJECTIVES CENTRAL MESSAGE
As a result of studying Chapter 2, you should be able to: Communication is a complex,
1. Explain the special features of the small group context. symbolic process that group
2. Understand communication as a symbolic, personal,
transactional process that is not always intentional. members must both observe
3. Describe the content and relationship dimensions of and understand so they can
communication.
4. Identify and describe the four general listening preferences. coordinate their efforts to
5. Identify and describe the four habits of effective listeners. achieve the group goal.
6. Explain the process of active listening by paraphrasing.
7. Explain the major characteristics of nonverbal behavior.
8. Name and give examples of eight types of nonverbal behavior
and explain how each affects small group communication.

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