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152 Chapter 5 • Implementation Strategies

Steering Committee The steering committee will oversee the project’s efforts and ensure
appropriate leadership. The committee will link business leaders with the project to assure that
high-level direction, resource commitments, and timeframes are consistent and support business
priorities and strategies. Members will include business owners, information technology leaders,
and project management staff.
Application Steward The application steward is appointed by the owners cabinet. This
position may rotate periodically. The steward will work with the other business owners to develop
an overall business direction of the system, developing consensus, and resolving functional
issues raised to the steering committee. It is important to understand that the application steward,
in the absence of consensus, is expected to make the decision in the best interest of the whole.

Chairperson The chair will oversee the activities of the steering committee, ensuring that
the committee functions in accordance with the overall project oversight. This includes budget,
resources, deliverables, risk, and expectations management.

Members: business owners
information technology
project manager(s)
project executive

Project Management Office The project management office (PMO) consists of the project
executive, business and technical project manager(s), and the implementation partner (if hired).
The project managers manage the day-to-day aspects of the project, ensure that the project plan is
being followed, and keep both team members and the project executive aware of the status of the
project. This responsibility includes overall management of the project to ensure that all work tasks
are completed on a timely basis, in a quality fashion, and in accordance with the approved project
plan. The project manager(s) will represent the project at key weekly meetings with the teams.
Project Teams The project teams consist of functional teams (i.e., functional leads, core
functional team members, and subject matter experts (SMEs)), technical team, development team,
change management team, conversion team, reporting team, and the system test team. Project
team members provide direction and ERP application knowledge with respect to business process
design, configuration, conversion, testing, training, reporting, and implementation.
The following (module or project) teams will exist:

•Cross-functional component team
•Functional component teams
•Technical infrastructure team
•Development team
•Change management team
•Conversion team
•Reporting team
Project Team Leads The project team leads provide leadership and overall direction for the
implementation, ensuring the quality of deliverables and adherence to the project plan and
milestones. The project team leads will inform the project managers of any and all issues that are
identified by their respective project team, including those that are specific to their module or team,
or have cross-module, cross-team, or cross-campus impacts. The project team leads are empowered
to make decisions on behalf of their team should the team be unable to reach consensus on its own.