Page 185 -

Chapter 5 • Implementation Strategies 161

CASE 5-2
Real-World Case
United States Army

Source: From U.S. Army Web site on ERP Implementations.

GOAL
The army’s ability to see, anticipate, and respond to the rapidly changing operational
environment is possible through the management of information and knowledge from a
One Army and One Enterprise perspective. The capability to employ, deploy, and sustain
responsive combat capability can only be realized through knowledge superiority provided
by systems that provide a common view of the environment as well as the ability to rapidly
affect combat operations by anticipating change and providing decisive and dominant
combat capability where and when required. It is the institutional army’s transformation of
business systems, processes, and practices that will produce the streamlining necessary to
reallocate the resources (i.e., personnel, dollars, and time) required for this transformation
across the business mission capabilities designated by the BMMP:

•Acquisition
•Financial management
•Human resource management
•Installation and environment
•Logistics
The operational army will be represented in the three other mission areas:
•Warfighting mission area
•Intelligence
•Enterprise information environment mission area
Each of these business mission capabilities and mission areas must work together
to eliminate boundaries, to synchronize transformation between the institutional and
operational army. They will identify opportunities to optimize the army at the enterprise
level. The army must transform from end to end: One Army, One Enterprise, and so on.
The army has recognized that an ERP implementation is high risk and high reward.
With that in mind they have developed standards and guidelines for any ERP implementation
they undertake.

KEYS TO SUCCESS
Change Management
Most major business transformation efforts historically fail. The failure rate is often as high
as 65–75 percent. The primary cause of failure is most frequently the failure to anticipate
and effectively manage cultural and organizational change.
Table 5-2 identifies five transformation management (TM) considerations, along
with the specific challenge for the army and strategies to overcome these challenges.
Table 5-2 offers several considerations. These will now be looked at more closely.