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CHAPTER
8
Program and Project
Management
LEARNING OBJECTIVES
After reading this chapter, you should be able to:
! Understand the difference between program ! Appreciate the skills needed to be a project
management and project management. manager.
! Describe the makeup of the project ! Identify critical success factors in an ERP
management office (PMO) and the areas implementation.
it needs to address in an ERP ! Realize the value of a change control
implementation. process for managing scope creep.
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