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Chapter 9 • Organizational Change and Business Process Reengineering 247
Organizational Project Management Maturity Model (OPM3)
Knowledge Prepare for Assessment: Learn and understand the value of system implementation
best practices
Assessment Perform Assessment: Evaluate the current state of organizational project management skills
and abilities against "best practices", identifying strengths and weaknesses.
Plan for Improvement: Prioritize project management areas by building on current
strengths and developing weakness.
Improvement Implement Improvements: Based on the plan, apply the requisite organizational changes
to increase the organization’s implementation abilities.
Start the cycle over: After a set period of time reexamine the organization’s skills and
abilities to see if the improvements have taken hold.
FIGURE 9-1 Organizational Project Management Maturity Model.
•OPM3 mitigates operating costs by keeping projects aligned to business strategy. Scalable
by size and maturity, OPM3’s diagnostic capabilities can guide any organization to
improved performance.
BUSINESS PROCESS CHANGE
As mentioned earlier, BPR is often used as the reason to move from legacy systems to an integrated
ERP. To fully utilize the ERP, the BPR results need to be incorporated into the ERP implementation
scope and plan and continually measured to understand the effectiveness of the new processes.
Business Process Reengineering
Business process is defined as “a set of logically related tasks performed to achieve
a defined business outcome.” 7
A process is “a structured, measured set of activities designed to produce a
specified output for a particular customer or market. It implies a strong emphasis on
how work is done within an organization.” 8
7 Davenport, T. H., and Short, J. E. (Summer, 1990). The New Industrial Engineering: Information Technology and
Business Process Redesign. Sloan Management Review, 11–27.
8 Davenport, T. H. (1993). Process Innovation: Reengineering Work Through Information Technology. Boston, MA:
Harvard Business School Press.
