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CHAPTER
9

Organizational Change

and Business Process

Reengineering

LEARNING OBJECTIVES
After reading this chapter, you should be able to:

! Comprehend why ERP systems are ! Develop an awareness of Organizational
implemented to include business process Project Management Maturity Model
reengineering (BPR) and “best practices.” (OPM3) and how it is used to assess an
! Realize that senior management must be organization’s ability to implement an ERP
committed to the implementation to assist system successfully.
in overcoming resistance to the change in ! Introduce business process management
business processes that meet the company (BPM) and discuss its relationship with
vision and goals. BPR.

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