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Chapter 8 • Program and Project Management 241

APPENDIX A

Sample Goals and Measures

Human Resource System Performance Goals and Measures

What is
Office Measured Goal Current Improvement Actual Results
Customer Timeliness Reduce the Awards 90 percent of Awards reduced by
Results time it 15 days actions processed 40 percent
takes to within customer
process service standards
various
types of
actions

Data change Data change reduced
20 days by 50 percent
Extensions Extension reduced
10 days by 25
Pay change Pay change reduced
10 days by 30 percent
Position Position change
change reduced by 25
20 days percent
Promotion Promotion reduced
15 days by 20 percent
Technology Reliability Hours each Available to Increase HRMS The HRMS hours of
and day that some users hours of availability have
availability users can from 7:30 AM availability to an been expanded to
access to 5:00 PM, expanded user 18 hours a day,
HRMS 5 days a week base 20 hours a 7 days a week
day, 7 days a
week
Customer Timeliness Work days 70 work days Reduce work Reduced time to hire
Results and to complete to complete days to complete to 50 work days
responsive- hiring hiring action hiring action
ness action on strategic to 50.
positions