Page 96 - Everything I Know About Business I Learned

Everything I Know About Business I Learned at McDonald’s

organizations and it is a “substantial difference in psyche” to
the system. The way the stores operated, their attention to detail,
the standards that were established and expected on the store
level was that important. It’s no wonder that field inspections
were such an important part of maintaining high standards.

Food for Thought
Can Your Organization, Business Unit, or Operation
Raise Its Standards?

Challenge yourself and your team with these simple
questions:

• Do my employees understand what the expecta-
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tions of the job are?
• How do we define excellence? How is it measured?
• Is success celebrated in my organization? What are
the rewards and incentives?
• Is there a constant drive toward improvement? (It’s
okay to move the goalpost, as long as you take the
time to celebrate the previous achievement.)

Importance of Measurement
In researching and writing First, Break All the Rules, authors
Marcus Buckingham and Curt Coffman state that “measure-
ment always improves performance.”
Franchisee Jim Lewis commented on the idea of measurement
and its importance to the standards of the system: “The brilliance
of McDonald’s is detailing every standard and measuring it. Meas-