Page 278 - Fearless Leadership

Holding Each Other Accountable 265

on them, in the same way you must place the locus of control
for changing your behavior on you.

LEADERSHIP ACTION

Take Decisive Action and Stand for the Greatness of Others
Identify an individual or group that you have not held accountable.
Follow the steps below:

1. Start the conversation by establishing the context. Share
your commitment to the success of the person or group,
reaffirm your committed partnership or the desire to build one,
and commit to mutual business results. The context you
establish is crucial in setting the right tone and mood for the
conversation.
2. Take accountability for where you have not fully communi-
cated and held others accountable. A cautionary note: If you
are frustrated and want to take a person to task, hold yourself
to account first before having the conversation. Attacking,
accusing, or criticizing others achieves nothing. Until you
can authentically take accountability for how your behavior
has contributed to the problem, you are not ready to hold
others to account.
3. Learn from the breakdown. Ask, “What have we learned
that will help us prevent the same problem from occurring
again?” “How can we become more effective in anticipating
breakdowns?” “How can we ensure that we hold each other
accountable the moment we notice something is off?” “How
can we be supportive and constructive when we hold each
other accountable?”

Hold Yourself and Others 100% Accountable for Business
Results and Impact on People
100% accountability is not a slogan; it is a way of life. There will be times
when you fall into the victim mindset, engage in conspiracies against oth-
ers, and withhold your emotional commitment and enthusiasm. This is