Page 434 - Global Project Management Handbook

BUSINESS PROCESS MANAGEMENT 21-7

TABLE 21.1 Objectives of the Business Process “Organizing a Seminar ”
Decision to Perform Seminar
Start the Seminar End Documentation Filed Duration 5–6 Weeks

Objectives Professional seminar organization
Positive feedback by seminar participants
Generation of a profit
Information to participants about additional services, products
Non-
Objectives
Results Seminar documentation filed

IDENTIFICATION AND DESCRIPTION OF BUSINESS
PROCESSES IN THE PROJECT-ORIENTED COMPANY

In macro business process management, the business processes of the project-oriented
company have to be identified. Overall business processes that might require a project or
even a program for their fulfilment have to be further broken down into single business
processes, which then can be described. The primary business processes that can be iden-
tified depend on the line of business the company is in. The secondary and tertiary busi-
ness processes are similar for many companies because all of them have to perform such
management processes as strategic planning, personnel management, etc.
There are business processes at different levels of detail. Overall or major business
processes include several single business processes. Because of different start and end
events, different objectives, and different organizational responsibilities of the single

TABLE 21.2 Business Process Responsibility Chart “Organizing a Seminar”

RGC Seminar Management RGC Back Office RGC Accounting RGC Trainers Seminar Participants Hotel/Catering Courier Service

1.1 Planning the seminar
1.1.1 Determing the venue P C
1.1.2 Appointing the trainers P C
1.1.3 First information for M Pr I I
participants
1.2 Preparing the seminar
1.2.1 Adapting the content I P
1.2.2 Preparing handouts M P C
1.2.3 Provide pre-study materials M P I
… …
Note: p = performin; c = cooperatin; m = managin; i = informe