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Review Questions 21

REVIEW QUESTIONS

1. Describe the functional organizational structure. Why do you think this
structure is so widely used?
2. What is the silo effect? Why does it exist? What problems does it create?
How can an organization reduce or eliminate the silo effect?
3. What is a business process? Why is adopting a process view of organiza-
tions essential to becoming a successful manager?
4. Briefl y describe the key business processes included in this chapter in
terms of their key steps.
5. Explain the interrelationships among the key processes included in this
chapter. Why are these interrelationships important?

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