Page 392 - Introduction to Electronic Commerce and Social Commerce
P. 392

References                                                                                      379

             3.  Unlike a number of similar projects, Safaricom recog-  help- retailers-fend-off-challenge-from-amazon/#290975155e7e
              nized  that  the  biggest  hurdles  were  people  related  not   (accessed May 2016).
                                                              Boyle, A. “Flirtey Makes First Urban Drone Delivery in FAA Test,
              technological in nature. This was the reason for the origi-  Beating Amazon to the Punch.” (2016). geekwire.com/2016/flirtey-
              nal marketing theme, the simplified phone capabilities,   makes-an-urban-drone-delivery-in-faa-test-beating-amazon-
              and the establishment of network of agents located close   to-the-punch (accessed May 2016).
              to the potential customer base.                 Capgemini Financial Services Analysis. “Top Ten Trends in Payments
                                                                2016.” 2016.  capgemini.com/resource-file-access/resource/pdf/
             4.  Finally, the percent of the “unbanked” population was   payments_trends_2016.pdf (accessed May 2016).
              close to 90% at the beginning of the project. In most of   CardCash. “Gift Card Statistics.” 2015.  cardcash.com/gift-card-
              the other countries where M-PESA is present today, the   statistics (accessed May 2016).
              percent is much higher (e.g., 30–50%).          Cipriani, J.  “Coin Looks Beyond Smart Cards by  Teaming  With
                                                                MasterCard.” Fortune, January 6, 2016. fortune.com/2016/01/06/
                                                                coin-mastercard-mobile-payments (accessed May 2016).
              Sources: Economist (2013), Omwansa and Sullivan (2012),   CoinReport. “What Are the Advantages and Disadvantages of Bitcoin?”
           Runde (2016), Vodafone (2016), and World Bank (2016).  2014.  coinreport.net/coin-101/advantages-and-disadvantages-
                                                                of-bitcoin (accessed May 2016).
           Questions                                          Costco. “CostCo Annual Report 2015.” October 2015. phx.corporate-
             1.  What  are  remittances  and  why  are  they  important  in     ir.net/External.File?item=UGFyZW50SUQ9NjA1NzM5fENoa
                                                                WxkSUQ9MzE3NzEwfFR5cGU9MQ==&t=1  (accessed  May
              developing countries?                             2016).
             2.  What is an MTO? What role have they historically played   CyberSource. “Annual Fraud Benchmark Report: A Balancing Act.”
              in remittances?                                   2016. cybersource.com/learn/fraud_management (accessed May
                                                                2016).
             3.  What is M-Pesa? Briefly describe how M-Pesa works.
                                                              Del Rey, J. “This Is What It Looks Like Inside an Amazon Warehouse
             4.  What evidence is there that M-Pesa was successful?  (Photos).” December 23, 2013.  allthingsd.com/20131223/this-is-
             5.  What is the major benefit of owning a credit-based trans-  what-it-looks-like-inside-an-amazon-warehouse-slideshow/
              portation card for commuters? What role did the M-Pesa   #slideshow-1-3 (accessed May 2016).
                                                              Demery, P. “B2B E-Commerce Sales Will Top $1.13 Trillion by 2020.”
              agent network play in this success?               April 2, 2015.  internetretailer.com/2015/04/02/new-report-
             6.  What has M-Pesa been successful in Kenya but not other   predicts- 1-trillion-market-us-b2b-e-commerce (accessed May
              countries?                                        2016).
                                                              Demery, P. “UPS Ties Technology to Bridgeline Digital’s E-Commerce
                                                                Software.” June 12, 2012.  internetretailer.com/2012/06/12/ups-
             ONLINE FILES                                       ties- technology-bridgeline-digitals-e-commerce-software
                                                                (accessed April 2015).
                                                              Economist. “Why Does Kenya Lead the World in Mobile Money?”
           Available at ecommerce-introduction-textbook.com     May 27, 2013. economist.com/blogs/economist-explains/2013/05/
                                                                economist-explains-18 (accessed May 2016).
                                                              eMarketer. “Mobile Payments Will Triple in the US in 2015.” October
           W11.1  The Bullwhip Effect                           26, 2016. emarketer.com/Article/Mobile-Payments Will-Triple-
           W11.2   Dell’s World-Class Supply Chain and Order Fulfill-  US-2016/1013147#sthash.dj6IbXrS.dpuf (accessed May 2016).
                  ment System                                 eMarketer. “Worldwide Retail Ecommerce Sales: eMarketer’s Updated
                                                                Estimates and Forecast Through 2019.” December 23, 2015. www.
                                                                emarketer.com/Report/Worldwide-Retail-Ecommerce- Sales-
                                                                eMarketers-Updated-Estimates-Forecast- Through-2019/
           REFERENCES                                           2001716 (accessed May 2016).
                                                              European Banking Authority. “Guidelines on the Security of Internet
           Accenture. “2015 North America Consumer Digital Payments Survey.”   Payments.” December 19, 2014.  eba.europa.eu/regulation-and-
              October 21, 2015.  accenture.com/t20151021T165757__w__/  policy/consumer-protection-and-financial-innovation/guidelines-
              us-en/_acnmedia/Accenture/next-gen/na-payment-survey/pdfs/    on-the-security-of-internet-payments (accessed May 2016).
              Accenture-Digital-Payments-Survey-North-America-  Evans, D.  S., and R Schmalensee. Paying with Plastic:  The Digital
              Accenture-Executive-Summary.pdf (accessed May 2016).  Revolution in Buying and Borrowing, 2nd ed., Cambridge, MA:
           Adyen. “Cross-Border Payments Opportunities and Best Practices For   MIT Press, 2005.
              Going Global.” 2015.  adyen.com/blog/report-cross-border-   FATF. “Virtual Currencies Key Definitions and Potential AML/CFT
              payments-will-drive-your-growth (accessed May 2016).  Risks.”  FATF Report 2014.  fatf-gafi.org/publications/method-
           Alizilia. “Cross-Border E-Commerce to Reach $1 Trillion in 2020.”   sandtrends/documents/virtual-currency-definitions-aml-cft-
              June 11, 2015.  alizila.com/cross-border-e-commerce-to-reach-  risk.html (accessed May 2016).
              1-trillion-in-2020 (accessed May 2016).         French,  S.  “6  Myths  about Amazon  Prime Air  and  Drone  Delivery,
           Allum, S. Designing Mobile Payment Experiences. O'Reilly Media (2014).  Debunked.” December 2, 2015a. marketwatch.com/story/6 myths-
           Antonopoulos, A.  Mastering  Bitcoin.  O’Reilly  Media,  2015.  en.bit-  about-amazon-prime-air-and-drone-delivery- debunked-2015-
              coin.it/wiki/Mastering_Bitcoin (accessed May 2016).  12-02 (accessed May 2016).
           Bowman, R. “Will Google Shopping Express Help Retailers Fend Off   French, S. “Drone Delivery Is  Already Here  —  And It  Works.”
              Challenge  from Amazon?”  Forbes, June 17, 2014.  forbes.com/  December 15, 2015b. marketwatch.com/story/drone-delivery-is-
              sites/robertbowman/2014/06/17/will-google-shopping-express-  already-here-and-it-works-2015-11-30
   387   388   389   390   391   392   393   394   395   396   397