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Knowledge Capture and Codifi cation 131

Facet 1: Audience Facet 2: Topic

Researcher Social cognition, emotional IQ
Technology transfer officer Online hate content detection
Media liason officer Bullying, cyberbullying
Donor relations officer Adolescent issues, peer pressure

Adolescent issues Hate literature
Peer Pressure Online hate literature
Bullying Online detection/monitoring
Cyberbullying Cyberbullying
Figure 4.9
Example of multifaceted taxonomy for cyberbullying

Information professionals are the ideal candidates to carry out knowledge creation,
capture, codifi cation, and organization. Information professionals have a solid founda-
tion in library and information science skills and are already very adept at such skills
as structured interviewing (as they conduct reference interviews) and the development
of classifi cation frameworks. The process of analyzing and reworking the tacit and
explicit information will help clarify what the organization knows and what it needs
to know. It is neither necessarily cheap nor easy, but it will capture key knowledge
and improve consistency and generalizability throughout the organization. Writing
good content is the best way of creating knowledge assets within an organization. An
example showing two facets of good knowledge creation is shown in fi gure 4.9 .

The Relationships among Knowledge Management, Competitive Intelligence,
Business Intelligence, and Strategic Intelligence
Knowledge management has historically focused on capturing knowledge from within
the organization and from past events in the history of the organization while com-
petitive intelligence has traditional focused on external resources ( Bouthillier and
Dalkir 2005 ). Competitive intelligence (CI) can be defi ned as “ A systematic and ethical
program for gathering, analyzing, and managing external information that can affect
your company ’ s plans, decisions, and operations. ” (SCIP, Society of Competitive Infor-
mation Professionals, http://www.scip.org/) However, both KM and CI are concerned
with “ strategic intelligence, ” that is, information resources that are needed for decision
making, which in turn benefi ts, the company ( Liebowitz 2006 ). Business intelligence
(BI) is often used as a synonym for CI, but really refers to the set of tools that allow