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Can Knowledge Management Survive? xv

play an important role. This textbook, in its second edition, marries the theory and
practice of knowledge management; namely, it provides the underlying methodolo-
gies for knowledge management design, development, and implementation, as well
as applying these methodologies and techniques in various cases and vignettes sprin-
kled throughout the book. It addresses my fi rst question of having knowledge manage-
ment being more widely accepted in organizations by discussing how KM has been
utilized in various industry sectors and organizational settings. The book also empha-
sizes the “ science ” behind the “ art ” in order to address my second question regarding
providing more rigor behind KM so that the fi eld will endure in the years ahead.
Professor Dalkir, a leading KM researcher, educator, and practitioner, uses her
insights and experience to highlight the important areas of knowledge management
in her book. People, culture, process, and technology are key components of knowl-
edge management, and the book provides valuable lessons learned in each area. This
book is well-suited as a reference text for KM practitioners, as well as a textbook for
KM-related courses.
This book, and others, is needed to continue to take the mystique out of KM and
provide the tangible value-added benefi ts that CEOs and organizations demand. Pro-
fessor Dalkir should be commended on this new edition, which will hopefully propel
others to be believers in the power of knowledge management. As this happens, the
answers to my two KM questions will be quite obvious! Enjoy!

Jay Liebowitz, D.Sc.
Professor, Carey Business School
Johns Hopkins University