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x Contents

A Three-Tiered Approach to Knowledge Continuity 385
Key Points 390
Discussion Points 391
References 392
12 The KM Team 397
Learning Objectives 397
Introduction 398
Major Categories of KM Roles 402
Senior Management Roles 403
KM Roles and Responsibilities within Organizations 410
The KM Profession 412
The Ethics of KM 413
Key Points 419
Discussion Points 420
Note 421
References 421
13 Future Challenges for KM 423
Learning Objectives 423
Introduction 424
Political Issues Regarding Internet Search Engines 425
The Politics of Organizational Context and Culture 427
Shift to Knowledge-Based Assets 429
Intellectual Property Issues 433
How to Provide Incentives for Knowledge Sharing 435
Future Challenges for KM 440
KM Research 442
A Postmodern KM 446
Concluding Thought 447
Key Points 448
Discussion Points 449
References 450
14 KM Resources 453
The Classics 453
KM for Specifi c Disciplines 454
International KM 455
KM Journals 455
Key Conferences 456