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viii Contents

7 The Role of Organizational Culture 223
Learning Objectives 223
Introduction 224
Different Types of Cultures 227
Organizational Culture Analysis 229
Culture at the Foundation of KM 232
The Effects of Culture on Individuals 235
Organizational Maturity Models 238
KM Maturity Models 239
CoP Maturity Models 244
Transformation to a Knowledge-Sharing Culture 246
Impact of a Merger on Culture 256
Impact of Virtualization on Culture 258
Strategic Implications of Organizational Culture 258
Practical Implications of Organizational Culture 259
Key Points 262
Discussion Points 262
References 263
8 Knowledge Management Tools 267
Learning Objectives 267
Introduction 268
Knowledge Capture and Creation Tools 270
Content Creation Tools 270
Data Mining and Knowledge Discovery 271
Blogs 274
Mashups 275
Content Management Tools 276
Folksonomies and Social Tagging/Bookmarking 277
Personal Knowledge Management (PKM) 279
Knowledge Sharing and Dissemination Tools 280
Groupware and Collaboration Tools 281
Wikis 285
Social Networking, Web 2.0, and KM 2.0 288
Networking Technologies 292
Knowledge Acquisition and Application Tools 297
Intelligent Filtering Tools 298
Adaptive Technologies 302
Strategic Implications of KM Tools and Techniques 303
Practical Implications of KM Tools and Techniques 304