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Contents

Foreword: Can Knowledge Management Survive? xiii
Jay Liebowitz

1 Introduction to Knowledge Management 1
Learning Objectives 1
Introduction 2
What Is Knowledge Management? 5
Multidisciplinary Nature of KM 8
The Two Major Types of Knowledge: Tacit and Explicit 9
Concept Analysis Technique 11
History of Knowledge Management 15
From Physical Assets to Knowledge Assets 19
Organizational Perspectives on Knowledge Management 21
Library and Information Science (LIS) Perspectives on KM 22
Why Is KM Important Today? 22
KM for Individuals, Communities, and Organizations 25
Key Points 26
Discussion Points 27
References 27
2 The Knowledge Management Cycle 31
Learning Objectives 31
Introduction 32
Major Approaches to the KM Cycle 33
The Meyer and Zack KM Cycle 33
The Bukowitz and Williams KM Cycle 38
The McElroy KM Cycle 42
The Wiig KM Cycle 45
An Integrated KM Cycle 51
Strategic Implications of the KM Cycle 54