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270 Chapter 8

Organizational culture

Assess

Knowledge capture Knowledge sharing
and/or creation and dissemination

Contextualize

Knowledge acquisition
Update and application

KM Technologies

Figure 8.1
An integrated KM cycle

Knowledge Capture and Creation Tools

Content Creation Tools
Robertson (2003a) predicts that content management systems (CMS) will become a
commodity in the future. Many content management system projects fail due to lack
of good implementation standards and a lack of understanding of usability issues.
Technology-only approaches will continue to generate unsuccessful projects. CMS
should be handled in a strategic way. Lessons learned from these failures provide a
valuable source of learning. The move toward open standards would greatly assist the
evolution of CMS. This is likely to proceed with the use of XML-based protocols for
communicating with and between content management systems. Additional stan-
dards are needed for storing, structuring, and managing content. There will eventually
be a convergence between content, documents, records and knowledge management
that will be of greatest benefi t to organizations. As yet, there is no merged platform
to accommodate such a convergence.
Authoring tools are the most commonly used content creation tools. Authoring
tools range from the general (e.g., word processing) to the more specialized (e.g., web