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Knowledge Management Tools 271

Table 8.1
Major KM techniques, tools, and technologies

Knowledge creation and Knowledge sharing and Knowledge acquisition and
codifi cation phase dissemination phase application phase

Content creation Communication and E-learning technologies
• Authoring tools collaboration technologies • CBT
• Templates • Telephone/Internet • WBT
telephone/Fax
• Annotations • EPSS
• Videoconferencing
• Data mining Emerging technologies
• Chat rooms/instant
• Expertise profi ling • Folksonomies
messaging/iwitter
• Blogs • Metadata
• E-mail/discussion forums/
• Mashups
wikis
• Groupware
• Work fl ow management
• Folksonomies
• Social networking
• Web 2.0/KM 2.0
Content management Networking technologies Artifi cial intelligence technologies
• Taxonomies • Intranets • Expert systems
• Folksonomies • Extranets • DSS
• Metadata tagging • Web servers, browsers • Customization/personalization
• Classifi cation • Knowledge repository • Push/pull technologies
• Archiving • Portal • Recommender systems
• Personal KM • Visualization
• Knowledge maps
• Intelligent agents
• Automated taxonomy systems
• Text analysis — summarization

page design software). Annotation technologies enable short comments to be attached
to specifi c sections of a text document, often by a number of different authors (e.g.,
track changes feature in Word). This allows a running commentary to be built up and
preserved. Annotations may be public (visible to all who access and read the docu-
ment) or private (visible to author only).

Data Mining and Knowledge Discovery
Data mining and knowledge discovery are processes that automatically extract predic-
tive information from large databases based on statistical analysis (typically cluster
analysis). Using a combination of machine learning, statistical analysis, modeling