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Knowledge Management Strategy 323

Table 9.1
Sample knowledge audit questionnaire

Question Number Question text
1 List specifi cally the categories of knowledge you need to do your job
2 Which categories of knowledge listed in question 1 are currently available
to you?
For each category of knowledge you specifi ed in question 1, answer the following:
3 How do you use this knowledge? Please list specifi c examples.
4 From how many sources can you obtain this knowledge? Which sources
do you use? Why?
5 Besides yourself, who else might need this knowledge?
6 How often would you and the others cited in question 5 use this
knowledge?
7 Who are potential users of this knowledge who may not be getting the
knowledge now?
8 What are the key processes you use to obtain this knowledge?
9 How do you use this knowledge to produce a value-added benefi t to your
organization?
10 What are the environmental/external infl uences impacting this
knowledge?
11 What would help you identify, use or transform this knowledge more
effectively?
12 Which parts of this knowledge do you consider to be (a) in excess/
abundance; (b) sparse; or (c) ancient/old/outlived its useful life?
Answer the remaining questions for knowledge you make use of in general:
13 How is knowledge currently being delivered? What would be a more
effective method for delivering knowledge?
14 Who are the experts in your organization housing the type of knowledge
you need?
15 In what form is the knowledge that you gained from the experts?
16 What are the key documents and external resources that you use or
would need to make your job easier?
17 What are the types of knowledge that you will need as a daily part of
your job (a. in the short term (one to two years)? (b. in the long term
(three to fi ve years)?
Source: Adapted from Liebowitz et al. 2000, 6.