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Knowledge Management Strategy 329

Table 9.3
Recommended table of contents for a KM strategy

Section number Section title Comments
Metadata Document history/ Include information about authors, contact
information person, date last revised, authority owners,
and distribution limits (usually not a public
document)
1 Executive summary Maximum of two pages
2 Introduction The organizational context, the business
drivers that led to a KM requirement
3 KM audit — key fi ndings Thematic summaries from stakeholder
interviews; inventory of what exists (intranet,
KM projects, knowledge categories);
assessment of KM maturity; potential KM
enablers and obstacles — where they are now
4 KM objectives Prioritized list, based on stakeholder
consensus, on the company KM wish
list — where they would like to be in the short
and long term
5 Gap analysis — key fi ndings Assessment of how far apart the status quo is
from the desired future state; analysis
showing ranked gaps — from least to greatest
6 Recommendations The way forward — the major priorities that
need to be addressed, when and how and by
whom
6a Short term Action plan for the next one to three years
with cost-benefi t analysis, resources, and
metrics identifi ed
6b Long term Strategic objectives with results projected in
the next three to fi ve years, clearly showing
how this builds on the action plan
7 Conclusions Identify next steps; include governance (who
approves strategy, when will it be updated,
assessed, etc.)
8 Appendices Include (as documents or links to intranet)
all data gathered (ensure participant
confi dentiality — if conferred — is fully
respected) so that the reader can dig deeper
to fi nd sources and justifi cations if needed