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392 Chapter 11

for concern, how you would identify critical know-how that needs to be preserved at
all costs, and discuss some of the mechanisms you could use in order to effectively
carry out knowledge capture and transfer.
9. Compare and contrast some of the leading theories on organizational learning and
organizational memory. Why are there so many with so little intersection — what do
you think may have caused this fragmentation? How would you go about trying to
put the various pieces together in order to better understand the processes of OL?
10. How would you integrate OL and knowledge continuity objectives within a KM
metrics framework? What sorts of organizational goals would be addressed and what
would the KM contributions be? (Refer to chapter 10).

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