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404 Chapter 12

Box 12.1
An example: Sample job description: Knowledge and Information Manager (posted on www
.brint.com)

Responsibilities will include:
• The systematic recording and storing of health-related information and expertise
• The “ packaging ” of organizational expertise, health information, knowledge, and learn-
ing for use by a variety of clients
• Maximizing the usability and usefulness of health resources/information products for
different user groups
• Promoting the meaning and purpose of information and knowledge resources/products
to clients within and outside of the organization
• Ensuring information/knowledge resources can be readily accessed and easily retrieved
Knowledge and Information Manager:
• Will provide leadership in the area of knowledge management as a technique for the
management of the intellectual assets of the organization
• Will assist with the development of knowledge and information as a core business func-
tion for all business units
• Will provide the “ hands-on ” expertise required to manage organizational expertise in
the form of both knowledge and information resources/products
Selection criteria:
• Tertiary qualifi cations preferably in relevant fi eld, for example, Information Science, KM
• In-depth appreciation of the capabilities and limitations of information technology
• The ability to manage knowledge and information via online databases, collaborative
technologies, and web-based services
• Understanding of knowledge processes such as organizational learning and
development
• Understanding of the principles of knowledge management as a management technique
to enable organizational development in the knowledge economy
• Excellent computer skills preferably with experience with database and web site
management
• Experience in systems development and implementation would be an advantage
• Experience managing small teams and budgets
• Leadership and planning skills
• Superior communication and relationship building skills
• Strong project management skills