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400 Chapter 12

Table 12.1
Excerpt from the TPFL KM skills map

Business awareness/
experience Management skills Intellectual and learning skills

Business planning Change management Ability to deal with ambiguity
Entrepreneurial Coordination Analytical
Forward thinking Cost control Bigger picture view
Globalization issues Financial management Conceptual thinking
Industry/sector knowledge Leadership Emotional intelligence
Leadership Measurement performance Self awareness, self motivation,
impact, value persistence, read emotion in
others
Organizational design People management Innovation
Organizational skills Project management Lateral thinking
Risk management Quality assurance Organizational skills
Strategic thinking Team building Original thinking
Strategic planning Time management Perspective
Understanding value chain Training and development Problem solving
Visioning Needs analysis Positive thinking

to think and do, with a focus on outcome and an appreciation of information man-
agement techniques.
A KM dream team would collectively possess the skills of communication, leader-
ship, expertise in KM methodology/processes/tools, negotiation, and strategic plan-
ning. It would also know the organization, remain connected to the top, adopt a
systems view, and be an intuitive risk taker.
TFPL has developed a competency framework that allows managers in consultation
with the staff who will hold the posts to defi ne knowledge and information manage-
ment roles and their competencies. The KM Skills Toolkit (http://www.tfpl.com/
skills_development/skills_toolkit.cfm) is a diagnostic tool that can help organizations
to assess recruitment needs and develop job descriptions and personnel specifi cations
for knowledge and information roles.
Moving up one level, Goad (2002) groups key KM skills along the following seven
categories:

1. Retrieving information
2. Evaluating/assessing information
3. Organizing information
4. Analyzing information