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398 Chapter 12

Introduction

This chapter introduces the fi nal component to complete the integrated KM cycle: the
KM team (see fi gure 12.1 ).
The brief historical overview of KM in chapter 1 discussed how the KM fi eld has
transformed from one led primarily by consultants and other KM practitioners to a
bona fi de discipline with a distinct body of knowledge. This has been paralleled by
the growing number of academic programs that offer KM as compared to the predomi-
nately private sector training that had been the only way to learn about KM up to
now (e.g., Al-Hawamdeh 2003 ).
One approach to forming an effective KM team is to defi ne the different types of
KM professionals and the types of skills, attributes, and background they should
ideally possess. The ultimate goal is to develop a list of cognitive, affective, and
psychomotor skills together with the required competency levels for each skill.
TFPL (www.tfpl.com) is a specialist recruitment, advisory, training, and research
services company with offi ces in London focusing on knowledge management, library

Organizational culture

KM strategy

Assess

Knowledge capture Knowledge sharing
KM team KM metrics
and dissemination
and/or creation

Contextualize

Knowledge acquisition
and application
Update

KM technologies

Figure 12.1
The KM team in the integrated KM cycle